Cut coordinator attrition by half in two quarters
Coordinator turnover was running at 38% annually, driven by unclear advancement and weak early-career support.
Stack deployed
- CareerOS (workspace)
- Academy (CRC-to-Lead path)
- Verified
Outcomes
↓ 51%
Annualized attrition
3.2× prior year
Internal promotion rate
↓ 38%
Time-to-fill open coordinator roles
+41
Net Promoter (staff)
“For the first time our coordinators can see the next two rungs and the exact reps to get there. They're staying.”
Timeline: Q4 2025 → Q2 2026 · 11 sites, 184 staff
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